FREQUENTLY ASKED QUESTIONS

What type of exam materials available on GenuineQA Dumps?

All the products and all the demos on GenuineQA Dumps are in PDF format which designed exactly according to the real exam questions and answers. We have free demos for almost all of our products and you can try our demos before buying.
Does your study material work?

All the latest Q&As are created directly correspond to the real questions and answers by professionals and ensured by experts to guarantee the accuracy. If you understand the knowledge points provided in our Q&As, you can pass the exam easily.
Can I pass actual certification exam with Questions & Answers Product only?

Certainly! We are 100% confident about the quality of products. Just make sure that you study the Q&A of respective Exam for two weeks before you appear in the actual Exam. Our money back guarantee reflects this confidence of ours in our products.
When does my product validation period expire?

You can enjoy 90 days free updates on the same version after your purchase.
What forms of Payments you accept?

We accept payments via RazorPay(UPI, Cards etc) & Paypal.
I am trying to pay for my product, but I always get error?

Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail web.genuineqa@gmail.com for assistance.
I have paid for my Product when can I download my product?

If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.
Where can I Download Product?

Login to your account at https://www.genuineqa.com/ register and you will see your order number and the download button. You can then download purchased product without delay.
How often do you release your products updates?

All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
Are the update free?

The free update offer is only valid for 90 days after you've purchased the products. If you still want to update your questions after 90 days, purchase your required exam again and you can get the new one with 40% discounts.
How do I receive free updates?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Product is showing lesser number of Questions than before?

Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.
How secure is your website & Is my credit card information secure at your site ?

Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.
Does a third party can access customers' information from your website?

No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.
What if I find any problem regarding your products?

In rare circumstances you see any error or mistake in our products - we will appreciate your cooperation if you send a “screen shot” of the error. We will remove the error as soon as possible and provide you the updated product.
How can I get Discount?

You can keep on checking the top banner if any promo codes available. Special Discount is offered on Value Packs available for popular Exams. If you want to buy three or more products please contact a Team member for discounts available on Total Invoice.
I Used the Product and failed how can I ask for a refund?

If you fail the exam at the first attempt then you can claim refund or swap exam for any alternate product of your Choice. Please view our Guarantee page for more details. You can simply send original fail report in PDF format to web.genuineqa@gmail.com and our Team will assist you in short time.